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SHIPPING & RETURN POLICY

SHIPPING,  CANCELLATION & RETURN POLICY

Shipping Policy
All products will be shipped 2-3 days after placing your order unless otherwise stated or emailed to you.

Haven't yet received shipping information/order confirmation? Email us at sadhna@sadhna.com and we'll send it as soon as possible!

International orders will take upto 7 days to ship, and another 7 to reach you. Customs and duties are the responsibility of the customer. We charge a flat 4000 INR shipping fee.

Any changes in address must be emailed within 30 minutes of placing your order (only eligible for orders placed between 10AM - 8PM) otherwise we can't change it.

No changes in an order are allowed once an order is placed, relating to number of items/product chosen.

Return and Cancellation Policy

In the rare case that you are not satisfied by the product you bought or your product arrives damaged, following is our return policy:

  • Some products are eligible for return and some are for final sale to maintain fairness to our women artisans.
  • It will be clearly mentioned on your product description view.
  • Products that are eligible for return can be returned within 15 days of receiving the merchandise.
  • Mention the details of your order and drop us an email at sadhna@sadhna.org with the reason for return.
  • Before returning the product, make sure that the product is not damaged.
  • In the rarest of the rare event that your product arrives damaged, you  should email us a photo of the damaged product. You must email us about  any damaged items in your shipment within 36 hours of receiving your order.
  •  Full refunds will be in the form of store credits in which case return shipping charges might be applicable. (See Eligibility Criteria Below)
  •  We aim to process all exchanges within 15 days. If you have any questions   about your return, feel free to reach us at sadhna@sadhna.org
  •  All returns are subject to the discretion of Sadhna.

 

 Eligibility Criteria for Returns and Exchange:

  1. Misfit: Eligible for Return and exchange. Reverse Shipment Charges will be paid by customer.
  2. Received Damaged: Eligible for Return and Exchange. Reverse Shipment Charges will be paid by us.
  3. Wrong Product Shipped: Eligible for Return and Exchange. Reverse Shipment Charges will be paid by us.